Your Privacy Is Our Priority

This privacy policy applies to users of the pk399 platform. It describes how pk399 collects, stores, uses, and safeguards your personal information. By using our platform, you are considered to have agreed to the terms of this privacy policy.

pk399 operates a safe and trusted online entertainment platform for players in Bangladesh. We take the protection of your information seriously and are committed to working with you in full transparency.

When registering and using an account on pk399, we may collect various types of information. The information listed below is essential for running our services smoothly and securely.

1.1 Identity & Registration Information

• Full name and date of birth (for age verification — only users aged 21 or above may use the platform)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and residential information

1.2 Financial Transaction Information

• Deposit and withdrawal amounts and transaction history
• Brief details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile banking number or partial bank account details (full numbers are not stored)

1.3 Platform Usage Information

• Gaming activity, betting history, and preferred game categories
• Site access times, session duration, and usage patterns
• Device information: IP address, browser type, operating system
• Information collected through cookies and similar technologies

1.4 Communication Information

• Live chat messages and the content of email communications
• Details of support requests and complaints

pk399 uses your information only for legitimate and necessary purposes. The specific purposes for which information is used are listed below:

3.1 Data Protection Technology

pk399 uses industry-standard security technology to protect your information. Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all information transmitted between your device and our servers secure. Passwords and sensitive data are always stored in encrypted form.

3.2 Data Retention Period

We will retain your information for as long as your account is active and as required for necessary legal, regulatory, and business purposes. Some information may be retained for a defined period even after an account is closed.

3.3 Access Controls

Only authorized pk399 staff and necessary third parties may access your personal information. All staff operate under strict confidentiality agreements.

pk399 does not sell or rent your personal information to third parties. However, limited information may be shared in the following specific circumstances:

4.1 Service Providers

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and authorized banks), technical infrastructure, and security verification. These parties may only use the information for the specified purpose.

4.2 Legal Obligations

In the case of a court order, legal proceedings, or a lawful request from a government authority, we will be required to provide the necessary information.

4.3 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, information may be provided to the relevant authorities.

4.4 Business Changes

If any merger or acquisition occurs in pk399's business operations, your information may be transferred. You will be notified in advance in such a case.

Cookies and similar tracking technologies are used on the pk399 website. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security
• Functional Cookies: Help remember your preferences and settings
• Analytics Cookies: Used for monitoring site usage and improvement

5.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

As a pk399 user, you have several rights regarding your own information. We are always committed to respecting these rights.

• Right to Access: You can request to view the information stored about you at any time.
• Right to Correction: You can request the correction of inaccurate or incomplete information.
• Right to Deletion Request: In certain circumstances you may request the deletion of your information, though complete deletion may not be possible if legal obligations apply.
• Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can unsubscribe via support.
• Right to Object to Processing: You have the right to object to the processing of your information in certain cases.
• Data Portability: Under certain conditions, you may request your information in a structured format.

To exercise any of the above rights, please contact our support team.

pk399 is an adult entertainment platform. Only users aged 21 or above may use this platform. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of registration. If it becomes known that an account holder is under 21, that account will be closed immediately and the associated information will be deleted.

pk399 reserves the right to modify or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By updating the revision date on this page
• By sending a notification to your registered email address (for significant changes)
• Via a notification when you log in to the platform

If you continue using pk399 after the updated policy is published, it will be assumed that you have agreed to the revised terms. You are therefore advised to visit this page regularly.